Terms of Service

Introduction

Welcome to Boondok! These Terms of Service ("Terms") govern your access to and use of the Boondok camping discovery and availability alert service, including our website at boondok.app and any related services (collectively, the "Service").

By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Service.

Important: These Terms contain an arbitration clause and class action waiver that affect your legal rights. Please read the "Dispute Resolution" section carefully.

About Boondok

Boondok Technologies Inc. ("Boondok," "we," "us," or "our") is a Canadian company that helps you discover campgrounds in British Columbia, Alberta, and Parks Canada locations. You can explore campgrounds on a unified map, save favourites, and ask us to monitor availability and notify you when sites matching your preferences become available.

What We Are

• A campground discovery and information platform
• An availability alert and notification service

What We Are Not

• We are not a booking service or reservation platform
• We do not guarantee campsite availability
• We are not affiliated with provincial parks or campground operators
• We do not control campground booking systems or policies

Eligibility

You must meet the following requirements to use our Service:

• You must be at least 13 years of age to use our Service
• You must provide accurate and complete registration information
• You must have the legal capacity to enter into these Terms
• You must not be prohibited from using the Service under Canadian law
• You must reside in a jurisdiction where our Service is available

If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Account Registration and Security

Creating an Account

To use most features of our Service, you must create an account through our authentication provider (Auth0) by providing:

• A valid email address
• Your name
• A phone number (optional). You can add and verify a phone number to receive SMS alerts

Your Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your contact information is accurate and up to date
• Not sharing your account with others or creating multiple accounts

Account security features, including multi-factor authentication, are managed through our authentication provider.

Account Verification

We require email verification before you can activate alerts. We may require additional verification for security or fraud prevention purposes.

Service Features and Limitations

Current Features

The Service allows you to:

• Explore campground information for parks across British Columbia, Alberta, and Parks Canada locations
• Search and browse campgrounds on an interactive map
• Create an account and manage your profile
• Save campgrounds as favourites
• Create availability alerts for the campgrounds and dates you choose
• Post reviews, ratings, and photos of campgrounds you have visited
• Read The Boonies, our editorial publication, and subscribe to receive new posts by email
• Send us questions through our contact form

We are building the Service over time. Some features may be rolled out gradually, offered in limited release, or changed as the Service evolves.

Important Limitations

You understand and agree that:

• Alerts are not instant. We check availability periodically. There may be delays between when a site becomes available and when you receive an alert.
• Availability changes rapidly. A site may be booked by the time you receive our alert and attempt to book it.
• We do not guarantee accuracy. While we strive for accuracy, campground data may be incorrect, incomplete, or outdated.
• Service coverage varies. We do not monitor all campgrounds. Coverage depends on data availability and technical feasibility.
• We may experience downtime. Our Service may be interrupted due to maintenance, technical issues, or circumstances beyond our control.

Smart search and AI

Most searches are answered directly from our campground database. When a search needs interpretation, Boondok uses automated tools, including AI, as a last resort to understand what you are looking for. We use Anthropic's Claude model for this. AI is never used to generate campground information. All campground information is sourced from official park databases and verified by our team. Only the text of your search query is sent to the AI provider; no account or personal information is sent.

The Boonies and Editorial Content

Boondok publishes The Boonies, our editorial publication featuring guides, stories, and product updates. Reading is free; you can optionally subscribe to receive new posts by email (see our Privacy Policy for how subscriptions work).

Editorial content is general information, not advice. Articles may cover outdoor activities such as camping, hiking, and backcountry travel. This content is provided for general information and entertainment only. It is not professional advice, and it is not a substitute for proper training, preparation, equipment, or up-to-date information from official sources. Outdoor recreation involves inherent risks, including serious injury and death. Conditions change, trails and roads close, and published information can become outdated. You are solely responsible for your own safety decisions, and to the maximum extent permitted by law, Boondok is not liable for any loss, injury, or damage arising from reliance on editorial content.

Sponsored content and affiliate links. Some articles may be sponsored, and some links may be affiliate links through which Boondok earns a commission if you make a purchase, at no additional cost to you. Where content is sponsored or a link is an affiliate link, we disclose that connection clearly in or alongside the content. Sponsors and affiliate programs do not control our editorial opinions.

Payments, Cancellation, and Refunds

Free and Paid Features

Browsing campgrounds, searching, and saving favourites are free. Availability alerts are a paid feature. Prices are shown in Canadian dollars on our pricing page and at checkout before you pay.

Payment Processing

Payments are handled by Stripe, our third-party payment processor. We do not see or store your full payment card details on our servers.

Cancellation

Alerts are one-time purchases that run for a fixed monitoring window shown at the time of purchase. You can cancel an alert at any time from your dashboard, and you can close your account at any time. Cancelling an alert part-way through its monitoring window does not automatically entitle you to a refund.

Refunds

If we fail to deliver a paid service because of a fault on our side (for example, we never monitored the dates you purchased), contact us at support@boondok.app and we will make it right with a refund or credit. We do not provide refunds because a campsite was booked by someone else before you could complete a reservation, since we cannot guarantee availability.

Your Rights Under BC Law

Nothing in this section limits your rights under the British Columbia Business Practices and Consumer Protection Act, including any statutory cancellation or refund rights that apply to you.

Acceptable Use Policy

Permitted Use

You may use our Service for personal, non-commercial purposes to:

• Find and monitor campsite availability
• Receive notifications about available campsites
• Plan camping trips
• Explore campground information

Prohibited Conduct

You may not:

Abuse or Misuse

• Create excessive or fraudulent alerts
• Use the Service to harass, spam, or send unsolicited messages
• Share your account with others or create multiple accounts
• Use automated tools (bots, scrapers, crawlers) to access the Service or scrape our website, API, or data
• Attempt to extract, copy, or download campground data or availability information in bulk
• Reverse engineer, decompile, or attempt to extract our source code

Circumvent Restrictions

• Bypass rate limits or usage restrictions
• Attempt to access features not included in your plan
• Interfere with security features or authentication systems
• Use VPNs or proxies to evade bans or restrictions

We use automated systems to detect and limit automated access, bulk data extraction, and other prohibited use of the Service. Attempting to evade, disable, or work around these protections is itself a violation of these Terms, whether or not the underlying activity would otherwise be prohibited.

Harm Our Service or Others

• Overload or interfere with our infrastructure
• Introduce viruses, malware, or harmful code
• Violate the terms of service of campground booking systems
• Resell or redistribute our Service without authorization
• Use the Service for any illegal purpose

Misrepresent or Deceive

• Provide false or misleading information
• Impersonate others or misrepresent your affiliation
• Post or transmit defamatory or fraudulent content

Consequences of Violations

If you violate these Terms, we may:

• Issue a warning
• Temporarily suspend your account
• Permanently terminate your account
• Withhold refunds for paid services
• Take legal action if necessary
• Report illegal activity to law enforcement

Intellectual Property Rights

Our Intellectual Property

All content, features, and functionality of the Service, including but not limited to:

• Software, code, and algorithms
• Website design, logos, and branding
• Text, graphics, images, and user interface
• Campground data compilations and availability information
• Trademarks and service marks

are owned by Boondok or our licensors and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

Your Content

You may contribute content to the Service, such as reviews, star ratings, stay dates, photos you upload with a review, and tag suggestions ("Your Content").

You own Your Content. We do not claim ownership of anything you create or upload. As between you and Boondok, you keep all rights in Your Content.

You grant us a licence to display it. So that we can operate the Service, you grant Boondok a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, and distribute Your Content on and through the Service, including showing your reviews and photos to other users. This licence exists only to run the Service and lasts only while Your Content is on it.

The licence ends when you remove Your Content. When you delete a review or photo, or delete your account, we stop displaying that content on the Service and the licence you granted for it ends. Because we may keep hidden or backup copies for a limited time, and because some records are retained as described in our Privacy Policy, removal from the Service may not be instantaneous. Aggregated or anonymized information that no longer identifies you or your content may be retained.

You are responsible for what you post. You represent that you own or have the necessary rights to the content you submit, and that it does not violate the law or anyone else's rights. We may remove content that violates these Terms or our policies.

Your License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Service for your personal use in accordance with these Terms. This license does not include:

• Commercial use or resale
• Derivative works or modifications
• Public display or distribution
• Removal of copyright or proprietary notices

Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our Service, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, modify, and incorporate such feedback without any obligation to you.

Third-Party Services and Links

Campground Booking Sites

Our Service provides links to third-party campground booking and reservation systems operated by provincial parks, private campgrounds, and other entities. We are not responsible for:

• The availability, accuracy, or reliability of these sites
• Their booking processes, fees, or cancellation policies
• Technical issues or errors on their systems
• Privacy practices or data handling

Your use of third-party booking sites is subject to their own terms and conditions.

Service Providers

We use third-party service providers to operate our Service, including:

• Auth0 (authentication)
• Stripe (payment processing)
• Mapbox (interactive maps)
• Anthropic (AI-assisted search interpretation)
• Amazon Web Services (hosting, email delivery, SMS delivery, and content delivery)

Your use of our Service is subject to the terms of these providers as they relate to our use of their services. For details on what information each provider receives, see our Privacy Policy.

Electronic Communications Compliance (CASL)

In compliance with Canada's Anti-Spam Legislation (CASL), by providing your email address, you consent to receive electronic communications from us, including:

• Service-related notifications
• Important service updates
• Account and alert information

You may withdraw your consent to marketing communications at any time by:

• Turning off marketing emails in your account settings
• Contacting us at privacy@boondok.app

If we send marketing emails, they will include an unsubscribe link. Transactional messages you cannot opt out of while you hold an account (such as account, security, and alert notifications) are sent only to operate the Service.

Important: Withdrawing consent for essential communications (e.g., account security alerts) may affect our ability to provide certain services.

No Endorsement

Links to third-party websites do not imply endorsement. We are not responsible for third-party content, products, or services.

Data Collection and Privacy

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our data practices as described in the Privacy Policy.

Key points:

• We collect information you provide and usage data
• We use your information to provide and improve our Service
• We store your account data in Canada in compliance with PIPEDA. Some processing happens outside Canada: our web servers run in the United States, and providers such as Stripe, Auth0, Mapbox, and Anthropic operate globally
• We do not sell your personal information
• You have rights to access, correct, and delete your data

Please review our Privacy Policy at boondok.app/privacy-policy for complete details.

Disclaimers and Limitations of Liability

Service Provided "As Is"

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Accuracy, reliability, or completeness of campground data
• Timeliness or delivery of alerts and notifications
• Uninterrupted or error-free operation
• Security or absence of viruses or harmful components
• Fitness for a particular purpose or merchantability

We make no guarantees that:

• You will receive alerts before sites are booked
• Availability information is current or accurate
• You will be able to successfully book a campsite
• Our Service will meet your expectations

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOONDOK, ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

Direct Damages

• Missed camping opportunities or reservations
• Costs incurred from inaccurate information
• Failed notifications or alert delays

Indirect Damages

• Lost profits, revenue, or business opportunities
• Data loss or corruption
• Cost of substitute services
• Consequential, incidental, special, or punitive damages

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 CAD, WHICHEVER IS GREATER.

Exceptions

Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

These limitations do not apply to:

• Liability for death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded by law

Indemnification

You agree to indemnify, defend, and hold harmless Boondok, its affiliates, and their respective directors, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of others
• Your violation of applicable laws or regulations
• Content you submit or transmit through the Service

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, at your expense.

Termination

Your Right to Terminate

You may terminate your account at any time by:

• Deleting your account through account settings
• Contacting us at support@boondok.app

Upon termination:

• Your access to the Service will end immediately
• Your personal data will be deleted in accordance with our Privacy Policy

Our Right to Terminate

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms or our policies
• We suspect fraudulent, abusive, or illegal activity
• Your account is inactive for an extended period
• We cease operations or discontinue the Service
• Required by law or legal process

We will provide notice when reasonably possible, except where immediate termination is necessary for legal or security reasons.

Effect of Termination

Upon termination:

• All licenses granted to you terminate immediately
• We stop displaying your reviews, photos, and other content on the Service, and we anonymize your account information as described in our Privacy Policy
• You must cease all use of the Service
• Sections that by their nature should survive will remain in effect

Changes to These Terms

We may modify these Terms from time to time. When we make changes:

Notice of Changes

• We will post the updated Terms on our website
• We will update the "Last Updated" date
• We will send email notification for material changes
• Changes become effective 30 days after notice (or immediately for legal requirements)

Your Options

• Continued use of the Service after changes take effect constitutes acceptance
• If you do not agree to changes, you must stop using the Service and delete your account
• Cancelling due to Terms changes does not entitle you to a refund

Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Informal Resolution

Before initiating any formal proceedings, you agree to contact us at legal@boondok.app to seek an informal resolution. We will attempt to resolve disputes through good faith negotiation.

Arbitration Agreement

Binding Arbitration If we cannot resolve a dispute informally within 60 days, you agree that the dispute will be resolved by binding arbitration under the rules of the Vancouver International Arbitration Centre (VanIAC), except as modified by these Terms.

Arbitration Process

• Arbitration will be conducted in English
• Arbitration location will be Vancouver, British Columbia, or remote via videoconference
• Each party bears their own costs and fees
• The arbitrator's decision is final and binding
• Judgment on the award may be entered in any court of competent jurisdiction

Exceptions to Arbitration You or we may bring claims in small claims court if they qualify. Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access.

Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, REPRESENTATIVE ACTION, OR CONSOLIDATED PROCEEDING AGAINST BOONDOK.

Time Limit for Claims

Any claim or dispute must be filed within one year after the claim arises, or it will be permanently barred.

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Boondok regarding the Service and supersede all prior agreements.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

No Waiver

Our failure to enforce any provision does not waive our right to enforce it later. Any waiver must be in writing and signed by us.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Acts of government or authorities
• Strikes, labor disputes, or shortages
• Internet or telecommunications failures
• Actions or omissions of third parties
• Pandemics or public health emergencies

Notices

We may provide notices to you:

• By email to your registered email address
• By posting on our website or in your account dashboard
• By SMS to your registered phone number

You must provide notices to us by email at legal@boondok.app.

Language

These Terms are written in English. Any translations are provided for convenience only. In the event of conflict, the English version prevails.

Relationship

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Boondok.

Accessibility

Boondok is committed to ensuring our Service is accessible to all users. We strive to comply with accessibility standards and guidelines, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where feasible. If you encounter any accessibility barriers or have suggestions for improvement, please contact us at support@boondok.app.

British Columbia Consumer Protection

As a service operating in British Columbia, we comply with the British Columbia Consumer Protection Act. If you are a BC consumer, you have additional rights under this legislation, including:

• The right to clear and honest information about our services
• Protection against unfair business practices
• The right to cancel certain contracts within the statutory cooling-off period, where applicable (see the "Payments, Cancellation, and Refunds" section)
• The right to file a complaint with Consumer Protection BC if you believe we have violated your consumer rights

For more information about your consumer rights in British Columbia, visit Consumer Protection BC or call 1-888-564-9963.

Contact Information

If you have questions about these Terms, please contact us:

Boondok Technologies Inc. Email: legal@boondok.app Support: support@boondok.app Website: boondok.app

For privacy-related inquiries, contact privacy@boondok.app.

Acknowledgment

By creating an account or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.