Legal

Privacy Policy

Effective Date: January 01, 2026
Last Updated: April 03, 2026

Introduction

Boondok Inc. ("Boondok," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our campsite availability alert service at boondok.app (the "Service").

We are a Canadian company operating under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This policy describes your privacy rights and how the law protects you.

What Information We Collect

Information You Provide to Us

When you use Boondok, we collect information that you voluntarily provide:

Account Information

• Name
• Email address
• Phone number (optional, for future notifications)

Information Collected Automatically

When you use our Service, we automatically collect:

Technical Information

• IP address
• Browser type and version
• Device type and operating system
• Time zone setting
• Date and time of access

Usage Information

• Pages visited and features used
• Early access signup interactions

Cookies and Similar Technologies

• We use essential cookies for authentication and session management
• We do not use third-party advertising or tracking cookies
• Read our Cookie Policy for a detailed breakdown of our site cookies

How We Use Your Information

We use your personal information only for the purposes for which it was collected and with your consent:

Primary Purposes

To Provide Our Service

• Create and manage your account
• Process your early access signup and activation

To Communicate With You

• Respond to your support requests
• Send important service updates and security notices

To Improve Our Service

• Monitor and analyze usage patterns
• Identify and fix technical issues
• Develop new features based on user needs

To Protect Our Service

• Prevent fraud and abuse
• Enforce our Terms of Service
• Detect and prevent security incidents
• Comply with legal obligations

Marketing Communications

We will only send you marketing emails if you have explicitly opted in, in compliance with Canada's Anti-Spam Legislation (CASL). You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at privacy@boondok.app.

How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your information in the following limited circumstances:

Service Providers

We share information with trusted third-party service providers who help us operate our Service:

Authentication and Security

• Auth0 (identity and authentication services)

Notifications

• Amazon Simple Email Service (email delivery)

Infrastructure

• Amazon Web Services (cloud hosting and data storage in Canada)

All service providers are contractually required to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or the public
• Investigate fraud or security issues

Business Transfers

If Boondok is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Data Storage and Security

Where We Store Your Data

Your personal information is stored on secure servers in Canada (AWS ca-central-1 region), ensuring compliance with Canadian data residency requirements.

How We Protect Your Data

We implement industry-standard security measures to protect your information:

Encryption

• All data is encrypted in transit using TLS 1.2 or higher
• Personal information is encrypted at rest using AWS Key Management Service

Access Controls

• Access to personal information is restricted to authorized personnel only
• We use role-based access controls and the principle of least privilege
• All access is logged and monitored

Network Security

• Our infrastructure runs in a private Virtual Private Cloud (VPC)
• Regular security monitoring and incident response procedures

While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected:

Active Accounts

• Account information: retained while your account is active
• Analytics data: retained for 12 months

Inactive Accounts

• If your account is inactive for 24 months, we will send you a notice before deleting your information
• You can reactivate your account at any time before deletion

Deleted Accounts

• When you delete your account, we remove your personal information within 30 days
• Some information may be retained in backup systems for up to 90 days
• We retain minimal transaction records as required by law

Your Privacy Rights

Under PIPEDA and other Canadian privacy laws, you have the following rights:

Right to Access

You have the right to request a copy of the personal information we hold about you. You can access most of your information directly through your account dashboard, or you can contact us at privacy@boondok.app.

Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly in your account settings.

Right to Deletion

You have the right to request deletion of your personal information. You can delete your account at any time through your account settings, which will remove your personal information subject to legal retention requirements.

Right to Withdraw Consent

You can withdraw your consent for us to process your personal information at any time by:

• Unsubscribing from marketing emails
• Deleting your account
• Contacting us at privacy@boondok.app

Withdrawing consent may affect our ability to provide certain services to you.

Right to Portability

You have the right to receive your personal information in a structured, commonly used format. Contact us at privacy@boondok.app to request a data export.

Right to Lodge a Complaint

If you believe we have not complied with Canadian privacy laws, you have the right to file a complaint with:

Office of the Privacy Commissioner of Canada
Phone: 1-800-282-1376
Website: www.priv.gc.ca

We encourage you to contact us first at privacy@boondok.app so we can address your concerns.

How to Exercise Your Rights

To exercise any of your privacy rights, please:

• Email us at privacy@boondok.app
• Use the subject line "Privacy Rights Request"
• Include your name, email address, and account details
• Specify which right(s) you wish to exercise

We will respond to your request within 30 days and verify your identity before processing your request.

Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@boondok.app and we will delete such information.

International Users

Boondok is based in Canada and primarily serves Canadian users. If you access our Service from outside Canada, please be aware that your information will be transferred to and processed in Canada, where data protection laws may differ from those in your jurisdiction.

By using our Service, you consent to the transfer and processing of your information in Canada.

Third-Party Links

Our Service may contain links to third-party websites, including campground booking sites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Boondok Inc.
Email: privacy@boondok.app
Support: support@boondok.app

For general privacy inquiries, we will respond within 5 business days. For formal privacy rights requests, we will respond within 30 days as required by PIPEDA.

PIPEDA Compliance Summary

This Privacy Policy complies with PIPEDA's ten fair information principles:

1. Accountability – Boondok is responsible for personal information under our control
2. Identifying Purposes – We clearly state why we collect information
3. Consent – We obtain consent before collecting, using, or disclosing personal information
4. Limiting Collection – We collect only what is necessary for our stated purposes
5. Limiting Use, Disclosure, and Retention – We use information only for stated purposes and retain it only as long as necessary
6. Accuracy – We ensure personal information is accurate and up-to-date
7. Safeguards – We protect personal information with appropriate security measures
8. Openness – We are transparent about our privacy practices
9. Individual Access – You can access and correct your personal information
10. Challenging Compliance – You can challenge our compliance with privacy principles